About This Course
Research reveals it takes just seven seconds to make a first impression. In business, these opening moments determine whether a prospect finds you approachable, credible, and trustworthy. Hosted by Maxine Gabriel for the Direct Selling Association, this training course focuses on the essentials of communication. Across five modules paired with an interactive workbook, you will learn to align verbal messages with body language, deliver an authentic introduction, and build genuine rapport. The course covers: 1. First Impressions & Unconscious Bias: Understand how rapid perceptions form and how to control the signals you project. 2. Body Language & Non-Verbal Cues: Master open posture, natural eye contact, proximity, and the power of a smile. 3. Tone, Words & Remembering Names: Use vocal emphasis to avoid misunderstandings and adopt practical habits to recall names accurately. 4. Crafting an Elevator Pitch: Structure a concise, customer-focused introduction that generates interest and credibility. 5. Active Listening: Practice paraphrasing and mirroring to listen for understanding rather than simply to respond. This course is suitable for: Direct Sellers looking to sharpen communication, boost credibility, and convert first encounters into lasting professional relationships.